Terms of Service

Welcome to Lakeside Label. These Terms of Service govern your use of our website and your purchase of our products. By browsing or shopping with us, you agree to follow these terms, which are intended to create transparency, fairness, and a positive shopping experience. Please read them carefully as they set out your rights and responsibilities as a customer, as well as ours as a business.

Section 1: Introduction

These Terms of Service outline the agreement between you, the customer, and us, Lakeside Label, operating under the registered company Market Pulse LLC. By accessing our website or completing a purchase, you acknowledge that you have read, understood, and agreed to these terms. If you do not agree, we kindly ask that you do not use our services.

We strive to create an enjoyable shopping environment where expectations are clear and support is always available. These terms are designed to protect both you and our company, ensuring a fair and professional relationship.

Section 2: Trade Name vs. Company Name

Our trade name, Lakeside Label, is the brand you see on our products, website, and marketing. It represents our identity and is what you connect with when shopping for men’s sweaters.

Our company name, Market Pulse LLC, is the legally registered entity behind Lakeside Label. All official contracts, tax filings, and business registrations are under Market Pulse LLC. Both names represent the same trusted business, so you can shop with confidence knowing your orders are protected by a legally recognized company.

Section 3: Eligibility to Purchase

To make a purchase, you must be at least 18 years old or have permission from a parent or guardian. By placing an order, you confirm that you meet this requirement and that all information you provide is accurate and truthful.

We reserve the right to refuse service if we believe information has been provided inaccurately, fraudulently, or in violation of these terms. This helps us maintain a secure and reliable shopping environment for all customers.

Section 4: Product Information

We do our best to ensure every product listed on our website is described accurately. This includes product names, descriptions, sizes, colours, and images. While we work hard to minimize discrepancies, slight variations in colour or fit may occur due to factors such as digital screens or fabric differences.

We are committed to continuous improvement, and if you ever feel that a product does not match its description, we encourage you to contact us. Your feedback helps us keep our listings accurate and up to date.

Section 5: Pricing and Currency

All prices on our website are displayed in Canadian Dollars (CAD). This ensures clarity for our Canadian customers, who are our sole target market.

While prices may change due to promotions, market conditions, or supplier adjustments, these changes will never affect orders that have already been confirmed. Once you complete a purchase, the price at checkout is the final amount you will pay, with no hidden charges.

Section 6: Orders and Acceptance

When you place an order, you will receive an order confirmation email acknowledging receipt of your purchase. Please note that this does not mean the order has been accepted. Acceptance occurs when we process and ship your items.

In rare cases, we may cancel or refuse an order if we suspect fraudulent activity, errors in product availability, or pricing mistakes. If this happens, we will notify you immediately and issue a full refund if applicable.

Section 7: Shipping Policy

We currently ship only within Canada. Shipping is always free, regardless of order amount, making your shopping experience simple and stress-free.

Orders are typically processed within 1–2 business days, and standard delivery takes about 3–7 business days depending on your location. We work with reliable Canadian carriers to ensure your sweaters arrive safely and on time.

Section 8: Returns & Refunds

We want you to love your purchase, but if something doesn’t work out, you can return it within 30 days of delivery. Items must be in their original condition—unworn, unwashed, and with all tags and packaging intact.

Once we receive and inspect your return, refunds are processed within 10 business days to your original method of payment. More details can be found in our Return & Refund Policy, which explains the process in depth.

Section 9: Payment Methods

For your convenience, we accept a wide range of payment options including Visa, Mastercard, American Express, Google Pay, Apple Pay, and Shop Pay. All transactions are processed securely through trusted payment providers.

We never store your full credit card information on our servers. This ensures your data remains safe and payments are handled with the highest level of security.

Section 10: Promotions and Discounts

From time to time, we may offer promotions, discount codes, or special deals. These are meant to reward our loyal customers and make shopping even more enjoyable.

Promotions cannot be combined with other discounts unless explicitly stated. To avoid disappointment, we recommend entering codes during checkout as they cannot be applied retroactively after a purchase is complete.

Section 11: Customer Accounts

You may choose to create an account on our website for a faster checkout process and easier access to your order history. By doing so, you agree to keep your login details secure and confidential.

Any activity carried out under your account is your responsibility. If you suspect unauthorized access, please contact us immediately so we can help secure your information.

Section 12: Intellectual Property

All content on the Lakeside Label website—including product images, text, graphics, and logos—belongs to Market Pulse LLC and is protected under copyright and trademark laws.

You may not use, reproduce, or distribute this content without our written permission. This ensures our brand remains unique and protects the effort we put into building it.

Section 13: Privacy Policy

We respect your privacy and handle your personal information in line with Canada’s PIPEDA requirements. Our Privacy Policy explains how we collect, use, and protect your information.

By shopping with us, you agree to the terms of our Privacy Policy, which ensures that your data is treated with transparency, care, and security.

Section 14: Limitation of Liability

While we do everything possible to provide reliable service and quality products, we cannot be held responsible for indirect damages such as loss of income, data, or opportunity.

Our liability is strictly limited to the purchase price of the product in question. This ensures that our responsibilities remain fair and manageable for both you and us.

Section 15: Third-Party Services

In order to operate smoothly, we work with third-party providers for payments, shipping, and IT services. These partners are carefully selected and required to protect your data.

While we cannot control their operations entirely, we ensure that only trusted providers are chosen, and they are granted access to the minimum data necessary to fulfill their service.

Section 16: Errors and Omissions

From time to time, errors in product descriptions, pricing, or availability may occur on our site. While we do our best to prevent these mistakes, we reserve the right to correct them without notice.

If an error affects an order you’ve placed, we will notify you immediately. You may choose to proceed with the corrected order or cancel and receive a full refund.

Section 17: Customer Responsibilities

As our customer, you agree to provide accurate and up-to-date information when placing an order. This includes correct shipping details and payment information.

You also agree not to misuse our website for fraudulent or illegal purposes. Any violation may result in restricted access to our site and possible legal action if necessary.

Section 18: Governing Law

These Terms of Service are governed by the laws of Canada, ensuring that consumer protections remain in line with Canadian standards.

If a dispute arises, it will be handled under Canadian law, giving you confidence that your rights as a consumer are respected.

Section 19: Dispute Resolution

We encourage open communication and will always do our best to resolve any issues directly with you. Our customer support team is trained to assist and find fair solutions.

If a resolution cannot be reached, disputes may be escalated to the proper Canadian consumer protection agencies or handled through legal processes under Canadian jurisdiction.

Section 20: Changes to Terms

We may update or modify these Terms of Service at any time. Updates will be posted on this page with the revised date at the top.

We recommend reviewing these terms periodically so you are always informed about your rights and obligations. Continued use of our site after changes means you accept the updated terms.

Section 21: Contact Information

For questions or concerns about these Terms of Service, you can reach us directly:
Company Name: Market Pulse LLC
Company Number (EIN): 33-2571257
Business Address: 301 S McDowell St Ste 125, Charlotte, NC 28204, USA
Email: info@lakesidelabel.com
Phone: +1 (403) 694-0756

We believe communication is key, and we want every customer to feel comfortable reaching out. Whether it’s a question about an order, feedback, or clarification on these terms, we are here to help.