Frequently Asked Questions (FAQs)

At Lakeside Label, we want your shopping experience to be simple, clear, and enjoyable. Below you’ll find answers to some of the most common questions our customers ask.

1. Where do you ship?

We currently ship exclusively within Canada. At this time, we are unable to fulfill international orders, but our Canadian customers enjoy fast and reliable delivery across the country.

2. Do you charge for shipping?

No. Shipping is always free on every order, no matter how much you spend.

3. How long does delivery take?

Orders are processed within 1–2 business days. Standard delivery usually takes 3–7 business days, depending on your location. Remote areas may take a little longer.

4. How do I track my order?

Once your order has shipped, you’ll receive a confirmation email with a tracking number. You can use it to follow your package until it arrives at your door.

5. What is your return policy?

You can return items within 30 days of delivery as long as they are unworn, unwashed, and in original condition with tags attached. For full details, please check our Return & Refund Policy.

6. How do refunds work?

Once we receive your return, refunds are processed within 10 business days and sent back to your original payment method. Processing times may vary depending on your bank.

7. What payment methods do you accept?

We accept all major credit and debit cards, including Visa, Mastercard, and American Express. We also support Shop Pay, Apple Pay, and Google Pay for faster checkout.

8. Are my payments secure?

Yes. All payments are encrypted and processed securely through trusted providers. Your card details are never stored on our servers.

9. Do you offer exchanges?

Yes, exchanges are available if the item is in stock. If your desired size or style is unavailable, we will issue a refund instead.

10. How do I contact customer service?

You can reach us at info@lakesidelabel.com or call +1 (403) 694-0756. Our team is available Monday to Friday, 8:30 AM – 4:30 PM (Eastern Time), and we do our best to reply within 24 hours.

11. What sizes do your sweaters come in?

Our sweaters are available in a variety of men’s sizes. Size availability may vary depending on the style, so we recommend checking the product page for specific sizing details.

12. How should I care for my sweater?

To keep your sweater looking its best, we recommend gentle washing or dry cleaning, depending on the fabric type. Care instructions are included on the product label and product page.